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Introduction

Welcome to Abrahams Store website. This site is owned and operated by Zergo Management Limited. We use the terms “we”, “our” and “us” throughout our terms & conditions to refer to Abrahams Store and Zergo Management Limited.

Our registered office is: Caton Hall, Caton, Nr Lancaster, Lancashire LA2 9QQ

Company Registration no.- 2921784

VAT Registration no. – 645843611

By using our websites (www.abrahams-store.com or www.abrahams-store.com), you agree to be and are bound by these Terms and other applicable policies. We reserve the right to change these Terms, so we advise you to read through them each time that you use the sites. If you purchase goods from our sites, our Terms and Conditions of Sale will apply to your purchase. If you do not agree with these terms and conditions, we advise you not use our websites.

If you have any queries relating to these terms and conditions, please contact the us before you place an order.

Law

These conditions are governed by and construed in accordance with the laws of England and Wales.

All contracts are concluded in English.

Any dispute or claim arising out of or in connection with these shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Our relationship with you:

Website Accuracy

We are very careful to update our website with the most accurate and most reliable information at all times. However, on occasion some of the information featured may be incomplete, contain typographical errors or inaccuracies. In such circumstances, we make no representation or warranty and offer no guarantees either express or implied that the content on our site is accurate, complete or up to date. Any errors are unintentional and we apologise if erroneous information is reflected in price or availability.

We try to ensure that all pricing on the website is accurate, however occasionally errors do occur and goods may show incorrect pricing or availability information. If we discover that a pricing or availability error has been made, we reserve the right to suspend your order and contact you to confirm if you wish to continue with the order at the correct price or when an item becomes available. We are not be obliged to supply goods at the incorrect price. Content is provided ‘as is’ and we make no claims to its accuracy, either expressed or implied. In many cases we offer unique products using natural finishes that mean that items supplied may not match exactly the item offered.

We reserve the right to amend errors or to update product information at any time without prior notice.

Whilst reasonable efforts have been taken to display the true colours of items offered, we cannot guarantee that display devices accurately reflect them. We cannot be held responsible for any limitations of the display devices you use to view our sites.

Our Privacy Policy

Our Privacy Policy is located here. The Privacy Policy supplements these terms and conditions and by using our websites, you will be deemed to have read and accepted our privacy policy.

Intellectual Property Rights

Unless otherwise stated, all website Content in our websites is protected by copyrights, trademarks wordmarks or other proprietary rights are owned by or licensed to Zergo Management Limited. The websites are intended solely for your personal non-commercial use. Any use of the Content except as specifically permitted in these Terms is strictly prohibited. Any use of our websites and their content for purposes other than personal non-commercial use is prohibited without the prior written permission of Zergo Management Ltd. You may not alter, distribute or create derivative works of or from this website, in whole or in part.

Third party websites

We provide links to third party websites that are intended to be informative and or entertaining. We do not control Content on these websites nor have any commercial interest in them and therefore we cannot accept liability for any aspects of their content.

Taxation

All prices shown are in Pounds Sterling including Value Added Tax. Where a product qualifies for VAT exemption (e.g. books) the price shown as including VAT but this will be charged at the 0% rate, which will be reflected in your final invoice. 

Abrahams store Shop loyalty scheme

Please note the shop loyalty stamp scheme and gift vouchers issued by Abrahams Store cannot be used on our websites and are subject to supplementary terms and conditions.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from a cause beyond our reasonable control. This condition does not affect your statutory rights.

Written Communications

We may contact you by e-mail or provide you with information by posting notices on our website. You agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Notices given to the email address provided, will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

All written notices given by you to us must be sent to Zergo Management Ltd, Caton Hall, Caton, Nr Lancaster LA2 9QQ or emailing us at zergo@compuserve.com

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Suspension of Website

We reserve the right to suspend your use of our websites at any time to perform maintenance, change details amend or remove any Content. We may also terminate your use of the website if you breach these Terms.

Termination

These Terms are effective until terminated by Zergo Management Limited, who can terminate these Terms at any time without notice, for any reason in connection with the websites. In the event of termination, your access to our sites will be withdrawn. Restrictions around Content, disclaimers, warranties and liabilities shall survive termination.

Your relationship with us:

These Terms are intended to be compliant with Online and Distance Selling regulations set out here;

https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling

https://www.gov.uk/online-and-distance-selling-for-businesses

Placing your order

Orders can only be placed through our website or over the phone and only if you are at least 18 years of age; are legally capable of entering into binding contracts and you are a ‘consumer’ (being an individual purchasing the products outside the course of their business or trade). All items you order are to be for your own private and domestic use and not for resale. You confirm and agree not to use any products for commercial, business or re-sale purposes when purchasing from us without our written consent.

When you order on our website, you are submitting to us a binding offer to purchase the goods in your shopping bag for personal usage or consumption and we will do our utmost to fulfil this order to the service levels you expect. Orders can be reviewed and amended before purchasing so you should ensure that you have checked the order thoroughly before submitting it to us. Please note it is not possible to amend an order once it has been submitted and dispatched. You will receive an Order Confirmation from us via e-mail which will be sent to the email address of the account holder. This Order Confirmation email acknowledges that we have received your order but does not constitute our acceptance of the order.

We will take payment when you place your order. If for any reason we cannot fulfil the order you will be refunded as soon as possible.

Acceptance of orders is at our discretion. When goods are dispatched, you will receive an e-mail confirmation, only then will the Contract be formed and the Contract will relate only to those products detailed in the Dispatch Note. We will inform you if an item you have tried to order is out of stock.

Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.

Payment

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

Delivery of goods

We have a few different delivery options and timescales and charges will vary dependent on the type of product or service ordered. Full details can be found on our Delivery & Returns page. Some items may be subject to different charges or timescales.

Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or they are collected in store when the risk will pass to you immediately.

Provided you have notified us by telephone, email or on the dispatch note that you wish to cancel your order under the Distance Selling Regulations, and the return also meets the terms of our Delivery & Returns statement, you will be entitled to a full refund including delivery charges if applicable. We are unable to provide a refund of the delivery charges when only part of your order is being cancelled. Please see Cancellations for more information.

Cancellations

We are unable to cancel orders after you have received your order confirmation by email and the items have been dispatched.

If your order has been dispatched, you may still cancel under the Distance Selling Regulations, by returning your order to us within 14 days, ensuring the order code and reason for cancellation have been supplied to us.

You may also return the items and the dispatch note marked to show that you wish to cancel your order under the Distance Selling Regulations and the return is within the terms of our Delivery & Returns statement, you will be entitled to a full refund including delivery charges. We cannot provide a refund of the delivery charges where only part of the order is being cancelled.

If you wish to return your order outside of the cancellation time period specified above, please refer to our online Delivery & Returns statement. Where you have failed to take reasonable care of the goods, we reserve the right to deduct the cost of repair, damage or handling charges from your refund.

Returns, Exchanges and Refunds

Please see our Delivery & Returns section here for details of how to return or exchange our products. Nothing in these terms and conditions affects your legal rights as a consumer in respect of products that are faulty or not as described. Advice about your legal rights is available from your local Trading Standards Office.

Any goods purchased via our websites as part of a sale or special discounted promotion cannot be returned for any reason other than under the terms of your statuary rights.

Items must be returned to us within 14 days of purchase. All items must be returned to us in the same condition you received them. We reserve the right of action against you for compensation if you do not comply with this requirement. Items should be returned with original packaging, labels and or tags wherever possible. All items are returned at your own risk. Please ensure sure you obtain a ‘proof of posting’ from your dispatch agent.

Returned goods are examined and refunds to which you may be entitled, will be processed as soon as possible. We may need to contact you to achieve this. 

Refunds will be processed using the same method originally used by you to pay for your purchase unless otherwise unavoidable. Any exchanges may show on your account twice; once as a refund of the original product and secondly as a new purchase.

Your Account

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering. We are required to ensure that information that we hold is kept up to date.

If you use any of our websites, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. In using our websites, you agree to accept responsibility for all activities that occur under your account or password. If you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner, you should inform us immediately. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

We reserve the right to refuse access to our websites, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.